Privacy Policy

1. Information we collect

Information you give us. When you fill out a form, book a call, or message us through the chat widget, we collect what you provide: your name, phone number, email address, trade, company details, and the content of your message. When you book an appointment, we also collect the time you choose.

Information collected automatically. Like most websites, we collect standard technical data when you visit: pages viewed, approximate location, device and browser type, IP address, and cookie identifiers. See section 4 for the analytics tools involved.

2. How we use it

• To respond to your inquiry — including by text message, which is how we primarily communicate
• To schedule and hold the calls you book with us
• To provide and manage services you purchase
• To send you relevant follow-ups about your inquiry or our services, which you can opt out of at any time
• To understand how the site is used and improve it
• To comply with legal obligations

3. Text messaging (SMS)

By submitting your phone number through our forms, you consent to receive text messages from us related to your inquiry and our services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance.

No mobile opt-in information or phone numbers collected for SMS consent will be shared with, or sold to, third parties or affiliates for their marketing or promotional purposes.

4. Cookies and analytics

We may use Google Analytics to understand site traffic and the Meta Pixel to measure our advertising. These tools set cookies and collect usage data under their own privacy policies. You can limit them through your browser's cookie settings, Google's Ads Settings, Meta's ad preferences, or aboutads.info.

5. Who we share it with

We do not sell your personal information. We share it only with:

• Service providers that run our business tools — our CRM, scheduling, and messaging platform (HighLevel/LeadConnector), our website hosting (Vercel), and the analytics providers named above — each of which processes data only to provide their service
• Legal authorities when required by law, court order, or to protect our rights and safety
• A successor business if we're ever acquired or merge — your information transfers with the same protections

6. How long we keep it

We keep personal information for as long as needed for the purposes above — typically while we're in an active conversation or business relationship with you, plus any period required by law. You can ask us to delete it sooner (section 8).

7. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls on the platforms we use. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.

8. Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing paul@mail.talion-systems.com or using our contact form. We honor requests as required by the laws that apply to you, including state privacy laws such as the California Consumer Privacy Act where applicable. We will never treat you differently for exercising your rights.

9. Children

Our services are for businesses and are not directed at anyone under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we'll delete it.

10. Changes to this policy

If we change this policy, we'll post the updated version here with a new effective date. Material changes get a notice on this page.

11. Contact us

Questions about this policy or your data: paul@mail.talion-systems.com, or the contact form.